Infinized Coaching
Every conversation,
a little better.
Coaching gives customer-contact staff a short summary and one tip after every conversation. Private to the employee, until they choose to share it.
You calmly ask questions before you offer a solution. Customers stay friendly because of it, even when things go wrong.
Sum up the question before you give the solution.
- Mon: 6 satisfied, 2 neutral, 1 dissatisfied
- Tue: 8 satisfied, 3 neutral, 1 dissatisfied
- Wed: 7 satisfied, 2 neutral, 0 dissatisfied
- Thu: 9 satisfied, 2 neutral, 1 dissatisfied
- Fri: 4 satisfied, 2 neutral, 0 dissatisfied
How a conversation becomes a coaching point.
Nobody has to work differently. The rest happens by itself.
The conversation closes
In Zendesk, Front, Intercom or your website chat. Nothing changes in how your team works.
A flow reads it
Infinized summarises the conversation and writes one tip. Your organisation decides which conversations take part.
It lands in the employee’s week
Only the employee sees it. Whoever wants a second opinion shares it with their team lead.
Privacy
Private, until the employee shares it.
- Private until shared
- What an employee shares is seen by the team leads and admins of the workspace.
- Team totals from five people
- Smaller groups show no totals, because they would point at one person.
- No rankings.
- How a customer felt says something about the customer, not about the employee.
You calmly ask questions before you offer a solution. Customers stay friendly because of it, even when things go wrong.
Sum up the question before you give the solution.
For team leads
See which questions keep coming back.
Questions your knowledge could not answer go back to Infinized in one click, so the next answer is there for everyone.
- Can I pause my subscription for a month?3×
- Do you deliver to Belgium on Sundays?2×
- Why was I charged before delivery?2×
Transparency
It always says that AI wrote it.
On every summary and every coaching point, also when it is shared.
Runs on Infinized
Control stays in your workspace.
Coaching shows what your flows deliver. The rules live on the platform.
- Flows
- decide which conversations take part.
- Budgets and the audit trail
- apply here as they do everywhere on the platform.
- Sign in with Infinized
- so nobody needs an extra account.
Get started
Start with one team.
Coaching runs on your Infinized workspace. Connect the app, choose which conversations take part, and the first week fills itself.