Platform · Use cases
Coaching, dashboards, customer contact and whole departments run on one platform, under the same control.
Six use cases
A summary and one tip, private to the employee. Team leads see totals only.
Infinized CoachingDashboards you build on data from the systems you already use, without an export.
Infinized InsightsA chat and help centre your flows answer from your own knowledge. Visitors always see it is AI.
Infinized WidgetsThe AI agent reads the ticket and prepares the reply. Anything that changes something waits for a person.
The support blueprintFrom the customer’s question to the refund in Mollie and the booking in Exact Online. The money waits for you.
The webshop blueprintAn incident in TOPdesk gets an analysis and a proposal. The change on the ticket waits for a person.
The IT blueprintBuilt on the systems you already use
All 72 integrationsThree apps
Coaching, Insights and Widgets run on the same flows, approvals and audit trail as everything else. We built them the way you can build yours.
Coaching · customer contact
After every conversation, a short summary and one tip come back to the employee. Not to the team lead. Team figures only appear from five people.
More about CoachingYou calmly ask questions before you offer a solution. Customers stay friendly because of it, even when things go wrong.
Insights · team leads
Dashboards you build on Zendesk, Shopify and your own flows, and a screen for the wall. Build them by hand or ask Pal.
More about InsightsWidgets · website
Your flows answer the question from your own knowledge, with the source beside it. When a visitor asks for a person, your team takes over with the whole conversation, in your contact centre or your helpdesk.
More about WidgetsWhole departments
A support desk, a webshop desk, an IT helpdesk: an AI team with a lead and ranks, in your own systems, applied in one step.
Support
The AI team reads the ticket in Zendesk or Front, searches your knowledge and prepares the reply. Nothing reaches a customer until someone has approved it.
The support blueprintNeeds your decision2 min ago
Send the reply to the customer
A reply in Zendesk waits for a person before it is sent
E-commerce and finance
The AI agent finds the order in Shopify and prepares the refund in Mollie and the booking in Exact Online. Both wait for your approval. A refund always waits for a person.
The webshop blueprintNeeds your decisionjust now
Refund €48.50 in Mollie
A refund in Mollie always needs approval before it runs
IT and managed services
An incident in TOPdesk gets a first analysis, with the caller and the laptop found, and a proposal for the right group. The change on the ticket waits for a person.
The IT blueprintThree colleagues on the same site report the same drop at the top of each hour. The pattern points at the gateway, not at the laptop. Proposal: route it to Network, and tell the caller what we know.
The difference
A workflow tool connects steps. Infinized directs the work, and the apps on top are the proof: the same platform delivers coaching, figures and customer contact.
How a run goesA series of steps you draw, which breaks as soon as the input is different.
AI teams that divide the work, with a lead and ranks.
One model, the same everywhere.
For every run the model that fits, with its reason and fallback models.
A person in the loop is an extra step.
Approvals, budgets and the audit trail belong to the platform and never switch off.
We start by listening. Then we show it on your work, in the systems you already use.