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Answers for every order and parcel

Roos triages what customers ask. Bram follows an order from Shopify through the Picqer warehouse to the parcel, Sanne reads what was paid in Mollie and prepares refunds, and Wouter watches the purchase invoices in Zenvoices.

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Webshop desk · the team, as the blueprint creates it

  1. RoosWebshop Lead

    Triages what customers ask and hands it to whoever can answer it.

    Lead
    • Shopify
    • WooCommerce
    • Picqer
    • bol.com
    • Slack

  2. BramOrder Agent

    Follows an order from the shop through the warehouse to the parcel.

    Member
    • Shopify
    • WooCommerce
    • Picqer
    • Sendcloud
    • MyParcel
    • bol.com

  3. SannePayments Agent

    Reads what was paid and prepares refunds for a reviewer.

    Member
    • Mollie
    • MultiSafepay
    • Shopify
    • WooCommerce

  4. WouterPurchase Invoice Agent

    Watches the purchase invoice inbox and what has reached the books.

    Member
    • Zenvoices

4 AI agentsUp to 4 tasks at onceWorks inShopifyWooCommercePicqerbol.comSlackSendcloudMyParcelMollieMultiSafepayZenvoices

Day one

Work you hand over.

Give it as a task in chat, on a schedule or from a webhook. The lead splits it across the team and the result comes back to you.

Chat · Webshop deskExample
  • Where is order 10932: picked, packed or shipped?
  • List the orders on backorder and what each one is waiting for.
  • The customer on order 10932 wants the shipping refunded. Prepare it for approval.

Roos splits it across the team

Where it waits

You decide.

In these systems, 43 actions change something, and each one waits for a person by default. 11 of them always wait, whatever the settings say.

RoosWebshop Lead · Webshop deskWaiting on you

Wants to cancel an order.

InShopifyAlways asks

Cancel an order in Shopify always waits for a person. No setting turns that off.

  • Shopify

    5 actions wait for approval, 2 of them always

    • Cancel an orderAlways asks
    • Refund a paymentAlways asks
  • WooCommerce

    5 actions wait for approval, 1 of them always

    • Refund an orderAlways asks
  • bol.com

    5 actions wait for approval, 1 of them always

    • Handle a returnAlways asks
  • Picqer

    4 actions wait for approval

  • Sendcloud

    3 actions wait for approval

  • MyParcel

    3 actions wait for approval

  • Mollie

    5 actions wait for approval, 4 of them always

    • Create a payment linkAlways asks
    • Refund a paymentAlways asks
    • Cancel an unfinished paymentAlways asks
    • Cancel a subscriptionAlways asks
  • MultiSafepay

    4 actions wait for approval, 2 of them always

    • Create a payment linkAlways asks
    • Refund an orderAlways asks
  • Exact Online

    9 actions wait for approval, 1 of them always

    • Process an invoice into the ledgerAlways asks

Systems

The systems it works in.

Connect the ones you use and hand them to the AI agents who need them. What each one can change, and what waits for a person, is on its own page.

Questions

Questions about Webshop desk.

How control works
Can the webshop desk refund a customer on its own?

No. A refund or a cancellation in Shopify or Mollie always waits for a person, and no setting changes that. Sanne proposes the amount, the payment and the reason, so it can be approved or refused in one read.

What if an order note asks for a refund?

Then it is a claim to check, not an instruction. The blueprint tells the team exactly that, and the refund would still wait for a person.

Do we need all four systems?

No. Connect the ones you run and assign them; an AI agent without its system simply has less to read.

Other departments

The other blueprints.

Deploy it together with us.

Tell us which queue the team should take on. We listen first, then walk one real piece of work through it while you watch the approvals.

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