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Infinized Widgets

Website chat that knows your answers,
with your team behind it.

Your flows in Infinized answer the questions in your website chat and help centre. A person on your team is always one click away.

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Infinized Widgets · Website ENSample data
Website ENLiveTest
BehaviourLookOn your site

On www.yourcompany.com, flow Website questions answers visitors in English. When it cannot help, a person takes over.

Who answers, the greeting, the handoff and the limits come from Infinized. Widgets sets how the chat looks and which sites it is on.
Your companyYou are talking to an AI assistant, not a person.
Hi! How can I help you?When will my order arrive?Orders placed before 22:00 arrive the next working day. You will get a track-and-trace link by e-mail.Sources:Delivery times
Talk to a personType a message…SendPrivacy · Powered by Infinized Widgets

How a question gets its answer.

  1. The visitor asks

    In the chat on your site or in your help centre. One line of code puts the chat there.

  2. Your flow answers

    Start from the website chat recipe in Infinized, choose the AI agent and its knowledge, and publish.

  3. Your team takes over, where it already works

    When a visitor asks for a person, the conversation goes to Conversations in Widgets, to your contact centre such as Genesys Cloud or Talkdesk with the transcript, or becomes a ticket in Zendesk or Front.

Handoff

Ask for a person, and your team takes over.

Visitors always see that they are talking to an AI colleague, and which articles an answer comes from. Whoever asks for a person is handed to your team: in Widgets, in your contact centre or as a ticket in your helpdesk.

Widgets · conversations todayExample
  • When will my order arrive?Answered by AI
  • Can I talk to someone?Sanne took over
  • How do I return this?Answered by AI

Help centre

A help centre built on your own knowledge.

Publish articles from your Infinized knowledge as pages that search engines can read, with the chat one click away.

Widgets · help centreExample
How can we help?Search the help centre
  • Delivery timesShipping
  • Change a delivery addressOrders
  • Return an item for freeReturns

Transparency

Visitors always see that it is AI.

The chat says so in its header, in the visitor’s own language, and names the articles an answer comes from.

Runs on Infinized

Control stays in your workspace.

Widgets shows what your flows deliver. The rules live on the platform.

Flows
decide who answers and when a person takes over.
Limits and guardrails
are set in Infinized.
Sign in with Infinized
so nobody needs an extra account.
More about the platform

Get started

On your site this week.

Widgets runs on your Infinized workspace. Create a chat, paste one line and choose who answers.

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