Blueprint · Support
A support desk that triages itself
Iris triages and assigns. Milo takes the technical tickets and prepares hand-offs to engineering, Nova answers from your knowledge base and Otis handles subscriptions, invoices and refunds in Stripe.
- Lead
IrisSupport Lead
Triages incoming tickets and assigns the right teammate.
- Zendesk
- Front
- Intercom
- Zoho Desk
- Slack
- Polly.Help
- Member
MiloSupport Engineer
Investigates technical tickets and prepares engineering hand-offs.
- Zendesk
- Front
- Intercom
- Zoho Desk
- Polly.Help
- Member
NovaSupport Agent
Answers product questions clearly from available knowledge.
- Zendesk
- Front
- Intercom
- Zoho Desk
- Polly.Help
- Member
OtisBilling Specialist
Handles subscription, invoice, and refund questions.
- Stripe
4 AI agentsUp to 4 tasks at onceWorks inZendeskFrontIntercomZoho DeskSlackPolly.HelpStripe
Day one
Work you hand over.
Give it as a task in chat, on a schedule or from a webhook. The lead splits it across the team and the result comes back to you.
- Triage the overnight queue by topic and urgency, and assign every ticket.
- Draft replies to the ten oldest open tickets from our help centre articles.
- Find out why invoice 4821 failed and draft the answer to the customer.
Iris splits it across the team
Where it waits
You decide.
In these systems, 64 actions change something, and each one waits for a person by default. 7 of them always wait, whatever the settings say.
Wants to capture a reserved payment.
Capture a reserved payment in Stripe always waits for a person. No setting turns that off.
- Zendesk
3 actions wait for approval
- Front
5 actions wait for approval
- Intercom
2 actions wait for approval
- Zoho Desk
6 actions wait for approval
- Salesforce
8 actions wait for approval
- Dynamics 365
9 actions wait for approval
- HostBill
1 action waits for approval
- Genesys Cloud
2 actions wait for approval
- Talkdesk
2 actions wait for approval
- Polly.Help
1 action waits for approval
- Stripe
14 actions wait for approval, 6 of them always
- Capture a reserved paymentAlways asks
- Refund a paymentAlways asks
- Cancel a subscription nowAlways asks
- Void an invoiceAlways asks
- Create a payment linkAlways asks
- Pay out to your bankAlways asks
- Sendcloud
3 actions wait for approval
- MyParcel
3 actions wait for approval
- WooCommerce
5 actions wait for approval, 1 of them always
- Refund an orderAlways asks
Systems
The systems it works in.
Connect the ones you use and hand them to the AI agents who need them. What each one can change, and what waits for a person, is on its own page.
Zendesk
Reads the queue and drafts the replies
3 actions wait for approval
Front
Reads and answers your shared inboxes
5 actions wait for approval
Intercom
Answers conversations with the contact in view
2 actions wait for approval
Zoho Desk
Works the ticket queue with your help articles
6 actions wait for approval
Salesforce
Keeps accounts, leads and cases current
8 actions wait for approval
Dynamics 365
Keeps sales and service records current
9 actions wait for approval
HostBill
Answers hosting clients from their account
1 action waits for approval
Genesys Cloud
Reads queues and keeps Genesys knowledge current
2 actions wait for approval
Talkdesk
Knows the caller before you call back
2 actions wait for approval
Polly.Help
Answers from the knowledge your editors own
1 action waits for approval
Stripe
Answers billing questions, prepares refunds
14 actions wait for approval, 6 of them always
Sendcloud
Tells customers where their parcel is
3 actions wait for approval
MyParcel
Makes labels and shares track and trace
3 actions wait for approval
WooCommerce
Answers for every order in your shop
5 actions wait for approval, 1 of them always
Questions
Questions about Support desk.
Which helpdesks does it work with?
Zendesk, Front, Intercom, Zoho Desk and HostBill for tickets, and Genesys Cloud and Talkdesk for a contact centre. Knowledge kept in Polly.Help can be searched and synced too. Connect the one you run and assign it to the AI agents who answer customers; Iris, Milo and Nova come set up for Zendesk, Front, Intercom, Zoho Desk and Polly.Help, and Otis for Stripe.
Does a customer see a reply before a person has checked it?
Not unless you decide so. Replying in Zendesk, Front, Intercom or Zoho Desk waits for approval by default. Once a kind of reply has earned it, your organisation can let it run without asking.
Can customers talk to the support desk directly?
Yes, on your channels: your website, WhatsApp, email or Genesys start a flow, and an AI agent answers from the knowledge you choose. When a customer needs a person, it hands the conversation to your contact centre, with its context.
Other departments
The other blueprints.
Engineering squad
A full-stack product team that ships and maintains a SaaS app.
6 AI agentsSecurity review
Review changes, catch risk early, and give engineering a clear go or no-go.
4 AI agentsAnalytics
Answer business questions with numbers that hold up, and keep reporting honest.
4 AI agentsWebshop desk
Answer for a webshop end to end: the order, the parcel, the payment and the invoice.
4 AI agentsIT helpdesk
Keep employees unblocked: access, devices, and the tools they need to work.
4 AI agentsMarketing team
Plan campaigns and produce content on a steady cadence.
4 AI agentsContent studio
Write, edit, and ship useful pieces on a predictable publishing calendar.
4 AI agentsSales team
Fill the pipeline, run discovery, and close follow-up without dropping the thread.
5 AI agentsPeople ops
Hire, onboard, and keep people operations accurate and on time.
4 AI agentsFinance ops
Keep billing, payables, and forecasts accurate so decisions rest on numbers that hold up.
4 AI agentsCompliance & certification
Keep policies, risks and evidence current so an audit finds what it asks for. ISO 27001, ISO 9001, NIS2.
5 AI agents
Deploy it together with us.
Tell us which queue the team should take on. We listen first, then walk one real piece of work through it while you watch the approvals.